A charge for the full scheduled usage time on benchtop analyzers will be incurred if reservations are cancelled less than 24 hours in advance of scheduled instrument use. No charges will be applied for cancelled time, regardless of when it was cancelled, if another user schedules that time.
If you are more than 30 minutes late for use of the benchtop analyzers and have not provided advanced notification, the core reserves the right to cancel your sort and bill you for the reserved time.
For unassisted use of instrumentation, shifting your time on the day of use is acceptable at no charge, as long as you will not overlap another user’s scheduled time. Please update your scheduled time on iLabs prior to using instrumentation.
For assisted use of instrumentation, including cell sorting, late arrival will result in billing according to the scheduled time, plus any additional time incurred. A 15 minute grace period will be allowed.
In the event the instrument you are scheduled to use is non-operational, the core will notify you as soon as possible.
If your actual run time exceeds your scheduled time and runs into another user’s time, the subsequent user has the right to bump you to begin their run at the scheduled time.